Security
Security & trust
Our products handle messaging, customer data, and operational workflows. Here's how we think about protecting it, at the infrastructure level and in how we operate.
Our practices
Encryption
Sensitive data is encrypted at rest and in transit across every product in the ecosystem.
Least-privilege access
Internal access is granted per role, kept to what a task actually requires, and revoked as soon as it's no longer needed.
Multi-tenant isolation
Tenant isolation is enforced at the infrastructure level, so one customer's data is never reachable from another's account.
Hosting & deployment
Products run on isolated cloud infrastructure behind TLS, with certificates issued and renewed automatically. Releases are containerized and health-checked, and a deploy that fails its health check is rolled back automatically before it reaches customers.
Compliance
We're building toward standard industry compliance frameworks as each product scales. Details are available on request.
Ongoing review
Security practices are revisited as products grow, not treated as a one-time checklist.
Responsible disclosure
If you believe you’ve found a security vulnerability in any Senverse Technologies product, please report it to security@senverse.io before disclosing it publicly. We investigate every report and won’t pursue legal action against good-faith security research conducted without harm to our users or systems.
Privacy
Each product publishes and maintains its own privacy policy, since each one handles different kinds of data: